Privacy Policy

Highbrow Moving ("Highbrow," "we," "us") moves homes and offices. This policy explains what information we collect when you visit highbrowmoving.com, ask for an estimate, call, text or email us, or move with us; how we use it; who we share it with; and the choices you have.

Information we collect

- Contact details: your name, phone number and email address.

- Move details: the addresses you're moving from and to, your move date, the size of your home, access notes, and the items you're moving.

- Photos and videos you send us of your home, so we can build your inventory and estimate.

- Calls, texts and emails with us. Calls may be recorded and transcribed. Some calls are answered by our AI assistant, which tells you so at the start of the call.

- Payment and billing records, such as what you paid and when. Card payments are handled by our payment processor; we don't keep full card numbers.

- Property details that are public, such as a home's size, from property data providers, to help us estimate your move.

- Website information from your browser when you visit our site, such as the pages you view and the device and browser you use.

How we use it

- To prepare your estimate, schedule and carry out your move, and keep you updated.

- To answer your calls, texts and emails, including follow-ups about your estimate or your move.

- To bill you and keep our business records.

- To train our team and improve our service, for example by reviewing recorded calls.

- To protect our customers, our crews and our business, and to meet our legal obligations.

Who we share it with

We don't sell your personal information. We share it only:

- With our team and the crew assigned to your move.

- With companies that help us run our business, such as our phone and texting providers, email provider, payment processor, cloud hosting, mapping service, and AI tools that transcribe calls and help build inventories from your photos and videos. They may use it only to provide those services to us.

- With the real estate agent or designer who referred you to us, about the status of your move.

- When the law requires it, or to protect someone's safety or our rights.

We do not sell or share your personal information with third parties for their marketing or promotional purposes.

Text messages

If you agree to receive texts from us, we use your phone number to text you about your estimate and your move. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving texts, or HELP for help. See our Texting Terms.

All of the sharing described above excludes text messaging opt-in data and consent: we do not share them with any third parties.

How long we keep it

We keep your information for as long as we need it for your move, for our business and tax records, and to resolve any disputes. Call recordings, messages, photos and videos are kept with your customer record.

How we protect it

We use reasonable safeguards, such as encrypted connections and limits on who on our team can see what, to protect your information. No system is perfectly secure.

Your choices

- Stop texts at any time by replying STOP.

- Unsubscribe from our emails with the link in the email, or by asking us.

- Ask us to see, correct or delete the information we hold about you by contacting us below. We may need to keep some records, such as invoices, for our business records.

Children

Our services are for adults. We don't knowingly collect information from children under 13.

Changes to this policy

If we change this policy, we'll post the new version here with a new effective date.

Contact us

Highbrow Moving

930A Rep. John Lewis Way South
Nashville, TN 37203

Phone: 615-955-0019

Email: info@highbrowmoving.com